1. Acceptance of these terms
By accessing or using PixelCanvas Studio, you agree to use the platform and its services in accordance with these Terms of Use and applicable laws. If you do not agree with these terms, please do not use the platform.
2. The service
PixelCanvas Studio provides online tools and informational content for image, video, PDF, audio, document and AI Tools. Tools may include compression, resizing, conversion, cropping, rotation, OCR, background removal, PDF creation, merging, splitting, page extraction, image generation, video generation, audio generation, editing and other related functions.
3. User accounts
PixelCanvas Studio features and services may require or support a user account. You are responsible for providing accurate information when creating an account and for keeping your account credentials secure.
You are responsible for activity carried out through your account. If you believe your account has been accessed without your permission, contact PixelCanvas Studio promptly.
4. Subscriptions
PixelCanvas Studio offers a monthly subscription for $5 per month that provides full access to eligible image and PDF tools, subject to the availability of those tools and the applicable subscription terms. Users without a subscription may access supported tools subject to daily free-use limits.
The subscription is separate from Credit Coins. Purchasing a subscription does not automatically provide credits or remove credit requirements for AI features.
Any automatic renewal, billing interval, and payment terms will be disclosed during checkout. Customers should review these details before completing a purchase.
You can cancel your subscription through the Cancel Subscription button in your PixelCanvas Studio account page once that feature is available. Cancellation will stop future renewals after the cancellation has been successfully processed. Unless otherwise stated, subscription benefits remain available until the end of the current paid billing period.
Cancelling a subscription does not automatically refund a payment already made. Refund requests are handled according to Section 6 of these Terms of Use and applicable law.
5. Credit coins
Credit coins are a separate usage system for eligible AI features. Users may purchase credit coins, and those purchased credits can be used for AI tools according to the credit cost displayed by the applicable feature.
Credit coins are separate from the monthly subscription. If your available credit coins are used up, additional credit coins must be purchased before you can continue using AI features that require credits, unless another credit source or offer is explicitly provided by PixelCanvas Studio.
Credit requirements may differ between AI features and may be displayed before an action is processed. Credit balances and usage are associated with the applicable user account.
6. Paid Services, Refunds and Cancellations
PixelCanvas Studio offers paid monthly subscriptions and Credit Coin packages. Prices and applicable purchase details are displayed during checkout. Payments may be processed by a third-party payment provider.
6.1 Subscription Refunds
Subscription payments for a billing period that has already started are generally non-refundable, except where required by applicable law or approved after a review of the circumstances.
You may contact us to request a refund review if you were charged more than once, were charged after a successfully processed cancellation, or experienced another billing error. Refund eligibility will be assessed according to the circumstances and applicable law.
6.2 Credit Coin Refunds
Credit Coins are digital credits delivered to your account after a successful purchase. Unused credits are generally non-refundable, except where required by applicable law or approved after a review of the circumstances.
If payment succeeds but your purchased credits are not delivered, you experience a duplicate charge, or a billing or technical issue prevents you from receiving the purchased service, contact us for assistance.
6.3 Failed AI Operations
If an AI operation fails and no credits are deducted, no credit refund is necessary. If credits are deducted but the corresponding operation fails to deliver the requested service, contact us so we can review the transaction and determine an appropriate correction.
6.4 How to Request Assistance
Email contact@pixelcanvasstudio.com with your account email address, payment reference, transaction date and a brief description of the issue. Do not send your password or full payment-card details.
Approved refunds will be submitted through the applicable payment provider where possible. The time required for funds to appear depends on the provider and payment method.
6.5 Consumer Rights
Nothing in these Terms of Use excludes or limits any consumer rights or refund entitlements that cannot lawfully be excluded or limited under applicable law.
7. Tool results
Tool results are provided for general convenience. You are responsible for reviewing the output before relying on it, sharing it, printing it, submitting it or using it for an important purpose.
File conversion, compression, OCR, image editing, AI generation, AI editing and document processing can produce results that are incomplete, inaccurate or different from the original. PixelCanvas Studio does not guarantee that every result will meet a particular technical, legal, governmental, printing or platform requirement.
8. User files and generated content
You are responsible for the files, images, text and other content you choose to upload, process or submit through PixelCanvas Studio. You must have the necessary rights or permissions to use that content.
You are also responsible for reviewing AI-generated or AI-edited results before using, publishing, sharing or relying on them. AI outputs may contain errors, unexpected elements or content that is unsuitable for a particular purpose.
9. Sensitive information
Users should exercise caution when processing confidential or highly sensitive information. Before using a tool with sensitive material, review the tool's processing information and the Privacy Policy. Where a feature relies on a third-party service, that service's terms and privacy practices may also apply.
10. Acceptable use
You agree not to use PixelCanvas Studio to:
- Violate applicable laws or regulations.
- Infringe another person's intellectual-property, privacy or other rights.
- Upload malicious code or files intended to damage, disrupt or compromise systems.
- Attempt to interfere with, overload or gain unauthorized access to the website, accounts or infrastructure.
- Abuse automated requests, subscriptions, credit systems or other mechanisms in a way that harms the service or other users.
- Use the service for unlawful, fraudulent or harmful activities.
- Attempt to obtain, transfer, manipulate or use credits or paid services through unauthorized methods.
11. Intellectual property
The PixelCanvas Studio platform, branding, original text, interface design and other original site materials are protected by applicable intellectual-property laws. Except where otherwise stated, you may not reproduce, redistribute or commercially exploit substantial portions of the site's original materials without permission.
12. Your content
You retain responsibility for content and files you process through the website. PixelCanvas Studio does not claim ownership of your uploaded files merely because you use a tool to process them.
For AI features, the rights and permitted uses of generated results may also depend on the applicable AI service, third-party provider terms, your input content and applicable law. You are responsible for confirming that your intended use of an output is lawful and does not infringe another person's rights.
13. Third-party services
Some features may use third-party libraries, APIs, hosting infrastructure, analytics services, payment providers, advertising providers, AI providers or other external services. Their availability and operation may affect particular features. Third-party terms may apply to your use of those services.
14. Availability and changes
We may add, remove, modify, suspend or discontinue tools, pages, subscriptions, credit options or other features at any time. We do not guarantee that the platform or any individual service will always be available, uninterrupted, error-free or compatible with every device, browser or file.
15. No professional advice
PixelCanvas Studio's tools and guides are general-purpose resources. They do not constitute legal, financial, medical, immigration, governmental, printing or other professional advice. Where a document or image must meet an official requirement, verify the requirements with the relevant authority or organization.
16. Disclaimer of warranties
To the extent permitted by applicable law, PixelCanvas Studio is provided on an “as is” and “as available” basis. We make no warranties that the platform, content, paid services or tools will meet every user's particular needs or that results will always be accurate, complete or suitable for a specific purpose.
17. Limitation of liability
To the extent permitted by applicable law, PixelCanvas Studio and its operators will not be responsible for losses arising from reliance on tool results, temporary unavailability, file-processing errors, AI-generated results, third-party services, loss of data, account issues, or use of the platform beyond its intended purpose.
18. External links
The website may contain links to third-party platforms or services. We do not control those external services and are not responsible for their content, availability, security or policies.
19. Privacy
Your use of PixelCanvas Studio is also subject to our Privacy Policy, which explains information and data practices associated with the platform, including account information, files, analytics, advertising and third-party services where applicable.
20. Changes to these terms
We may update these Terms of Use as the platform or its services change. Updated terms will be posted on this page with a revised update date. Continued use of the platform after an update means you accept the revised terms to the extent permitted by law.
21. Contact
Questions about these Terms of Use can be sent to contact@pixelcanvasstudio.com.